LYMPHE CANCELLATION POLICY
Effective Date: 1st January 2026
Cancellations made less than 24 hours before the appointment will incur a 50% charge of the full treatment price.
Notice of cancellation must be given in writing via SMS to 0487 657 037 or by email to hello@lymphe.au at least 24 hours before the appointment start time to avoid this charge.
By booking an appointment with LYMPHE Eltham, you accept the cancellation policy terms.
LYMPHE PRIVACY POLICY
Effective Date: 1st January 2026
At LYMPHE Eltham ("LYMPHE", "we", "our" or "us"), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, international privacy standards.
By using our website, booking an appointment, purchasing products or services, participating in our educational programs, or otherwise interacting with us, you agree to the collection and use of your information as described in this Privacy Policy.
1. Who We Are
LYMPHE Eltham
Address: Shop 13/10-18 Arthur Street, Eltham Victoria 3095
Email: hello@lympe.au
Phone: 0487657037
Website: https://lymphe.au
2. What Personal Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
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Full name
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Date of birth
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Address
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Email address
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Telephone number
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Emergency contact details
Health Information
As an allied health provider, we may collect sensitive health information including:
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Medical history
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Current medications
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Surgical history
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Health conditions
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GP or specialist information
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Referral information
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Treatment notes
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Clinical photographs (with consent)
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Progress assessments
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Measurement records
Health information is considered sensitive information under Australian privacy law and is subject to additional protection.
Payment Information
Payments may be processed through secure third-party payment providers. We do not store full credit card details.
Website Information
When visiting our website we may automatically collect:
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IP address
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Browser type
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Device information
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Pages visited
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Time spent on pages
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Cookies and analytics data
3. Why We Collect Your Information
We collect personal information to:
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Provide massage and lymphatic therapy services
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Assess your suitability for treatment
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Develop treatment plans
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Manage appointments
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Process payments
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Communicate regarding bookings
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Provide educational programs
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Respond to enquiries
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Improve our services
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Meet legal and regulatory obligations
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Maintain accurate health records
Where required, we obtain your consent before collecting sensitive information.
4. How We Collect Information
Information may be collected:
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Through online booking forms
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Health history forms
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Client intake forms
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During consultations
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Through our website
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Via email
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Telephone calls
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Social media messaging
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Membership registrations
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Educational program registrations
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With your consent, from your healthcare providers
5. Use of Your Information
We use your information only where necessary to:
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Deliver healthcare services
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Provide customer support
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Send appointment confirmations
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Send reminders
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Send invoices and receipts
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Improve our services
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Comply with legal obligations
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Respond to complaints
We do not sell your personal information.
6. Marketing Communications
With your consent, we may send:
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Newsletters
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Health education
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Clinic updates
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Promotions
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Event information
You may unsubscribe at any time using the unsubscribe link or by contacting us directly.
7. Disclosure of Personal Information
We may disclose information to:
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Your nominated healthcare providers (with your consent)
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Payment providers
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Booking software providers
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Practice management software
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IT service providers
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Professional advisers
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Government authorities where required by law
We only disclose information necessary for the intended purpose.
8. Overseas Disclosure
Some technology providers may store information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure providers maintain privacy protections consistent with Australian privacy laws.
9. Data Security
We take reasonable steps to protect your information through:
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Secure practice management software
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Password-protected systems
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Encrypted data transmission where available
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Secure storage
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Limited staff access
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Regular software updates
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Staff confidentiality obligations
While we take reasonable precautions, no electronic transmission or storage system can be guaranteed completely secure.
10. Retention of Records
Health records are retained in accordance with applicable Australian legislation.
When records are no longer required, they are securely destroyed or permanently de-identified where appropriate.
11. Access and Correction
You may request access to your personal information at any time.
You may also request corrections if your information is inaccurate, incomplete or outdated.
Requests can be made by contacting us using the details below.
Some requests may be declined where permitted under Australian law.
12. Cookies
Our website may use cookies to:
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Improve website functionality
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Analyse website traffic
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Remember user preferences
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Enhance user experience
You may disable cookies through your browser settings, although some website functions may not operate correctly.
13. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites.
We encourage you to read their privacy policies.
14. Children's Privacy
Our services are generally intended for adults.
Where services are provided to minors, information is collected with the consent of a parent or legal guardian where required by law.
15. Your Privacy Rights
Depending on your location and applicable laws, you may have rights to:
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Access your information
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Correct inaccurate information
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Withdraw consent (where applicable)
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Request deletion where legally permissible
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Restrict certain processing
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Lodge a complaint
Australian healthcare providers must retain certain health records even if deletion is requested.
16. Complaints
If you believe your privacy has been breached, please contact us first so we can investigate.
Privacy Officer
LYMPHE Eltham
Website: https://lymphe.au
Email: hello@lymphe.au
Phone: +61 0487657037
Address: U13/10-18 Arthur Street, Eltham Vic 3095, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our website with the effective date displayed at the top of this policy.
18. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
LYMPHE Eltham
Website: https://lymphe.au
Email: hello@lymphe.au
Phone: +61 0487657037
Address: U13/10-18 Arthur Street, Eltham Vic 3095, Australia
19. Member Portal and Mobile App
If you register for a LYMPHE member account, online program, or mobile application, we may collect additional information necessary to provide these services, including:
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Account login details
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Program progress
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Course completion records
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Quiz responses
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Treatment history (where applicable)
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Appointment history
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Messages exchanged through the platform
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Wellness tracking information that you choose to record
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Preferences and settings
This information is used solely to provide and improve your experience within the LYMPHE platform.
You are responsible for maintaining the confidentiality of your login credentials. Please notify us immediately if you believe your account has been accessed without your permission.
20. Online Education and Digital Programs
LYMPHE offers educational resources, online courses, workshops and digital programs designed to support lymphatic health and wellbeing.
When participating in these programs, we may collect information including:
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Course enrolment details
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Learning progress
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Assessment and quiz results
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Certificates of completion
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Feedback and survey responses
This information helps us deliver educational content, improve our programs and provide ongoing support.
Educational information is stored securely and is not shared with third parties except where required to provide the service.
21. Clinical Photography and Treatment Images
With your informed written consent, we may take clinical photographs before, during or after treatment to:
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Document clinical progress
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Monitor treatment outcomes
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Assist with treatment planning
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Communicate with your healthcare team (where authorised)
Clinical images form part of your health record.
Images will never be used for marketing, educational materials, social media, our website or promotional purposes without your separate written consent.
You may withdraw your consent for future use of marketing images at any time; however, images already published prior to withdrawal may not be able to be removed from third-party platforms.
22. Testimonials and Reviews
We appreciate client feedback.
If you choose to leave a review through Google, Facebook or another public platform, your review will be subject to that platform's own privacy policies.
If we wish to publish your testimonial on our website, social media or marketing materials, we will obtain your permission before doing so.
Where appropriate, testimonials may be de-identified to protect your privacy.
23. Email Communications and Marketing
We comply with the Spam Act 2003 (Cth).
Where you have provided your consent, we may send:
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Educational newsletters
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Health information
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Clinic updates
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Special offers
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Event invitations
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New service announcements
Every marketing email includes an unsubscribe option.
You may also request removal from our mailing list by contacting us directly.
Transactional communications, including appointment reminders, invoices and treatment-related information, will continue where necessary to provide our services.
24. Artificial Intelligence and Digital Clinical Tools
To enhance the quality, efficiency and accuracy of our services, LYMPHE may use secure digital technologies, including artificial intelligence (AI)-assisted tools, to support administrative and clinical workflows.
These tools may assist with:
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Clinical documentation
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Treatment note preparation
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Appointment administration
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Practice management
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Client communication
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Educational content development
Where AI-assisted tools process personal information, they are used under appropriate confidentiality and security measures. Human oversight remains an essential part of all clinical decision-making.
No automated system independently determines your treatment or healthcare recommendations.
Where required by law, your consent will be obtained before using AI-assisted clinical documentation tools.
25. Health Information and Confidentiality
As a provider of therapeutic health services, we recognise that health information is particularly sensitive.
All staff and contractors engaged by LYMPHE are required to maintain strict confidentiality regarding client information.
Access to health records is restricted to authorised personnel who require the information to provide services or perform their professional responsibilities.
We will never disclose your health information without your consent unless:
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required or authorised by law;
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necessary to prevent a serious threat to life, health or safety;
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required by a court or tribunal; or
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otherwise permitted under applicable privacy legislation.
26. Data Breach Response
LYMPHE maintains procedures for responding to suspected or actual data breaches.
If a data breach is likely to result in serious harm to individuals, we will respond in accordance with the Australian Notifiable Data Breaches (NDB) Scheme.
Where required, affected individuals and the Office of the Australian Information Commissioner (OAIC) will be notified as soon as practicable.
We continually review our security measures to reduce the risk of unauthorised access, loss or misuse of personal information.
27. International Visitors
Although LYMPHE primarily provides services within Australia, our website, educational programs and digital resources may be accessed internationally.
Where applicable, we aim to comply with relevant international privacy requirements, including principles reflected in the European Union General Data Protection Regulation (GDPR) and other recognised privacy standards.
Individuals accessing our services from outside Australia acknowledge that their information may be processed and stored in Australia or in other jurisdictions where our service providers operate.
28. Consent
By using our website, booking an appointment, enrolling in a program or otherwise engaging with LYMPHE, you acknowledge that you have read this Privacy Policy and consent to the collection, use and disclosure of your personal information as described within it.
Where consent is required for specific activities, such as clinical photography or marketing communications, separate consent will be obtained.